Fees, Ethics, Security and FAQ

Therapeutic Counsellor

Reg. Member MBACP (Accred.)

Member of ACTO

Contact Me

 

Email: contact@talkingitover.co.uk

 

Mobile: 07486 455 683

 

Skype: talkingitover

 

Social Media

 

You can find my professional page and feeds on Facebook and Twitter. Due to the confidential nature of therapeutic counselling and to protect the counselling relationship, I do not follow or befriend current or past clients on social networks. If you follow me on Facebook or Twitter I will not reply to comments or tweets.

 

Fees for individuals

 

Initial Consultation: £30 for a 50 min. session.

(no obligation to continue - you can decide if I am the right counsellor for you)

 

Instant Messaging: £35 per 50 minute session.

 

Video Counselling: £40 per 50 minute session.

 

Voice Counselling: £40 per 50 minute session.

 

Fees for couples

 

Intial consultation: £40 per 60 minute session

 

Standard session: £50 per 60 minute session

Assessment and agreement

 

Prior to online counselling can take place, I will send you my assessment and agreement form form. This agreement ensures that we work together safely and ethically.

 

You can download the form for individual counselling here.

 

The form includes information about my service,and asks you to give some informationa about yourself, permission to use your data and times you are avaiable. If you have any questions, these can be discussed via email. If you would like to have a full initial session to decide if I am the right therapist for you (for individuals), this can also be done at a lower cost than a normal session.

 

Payment

 

All online counselling must be paid for in advance via PayPal or direct bank transfer. If you wish to pay for a session via paypal, you can do so below. Alternatively, I can take payment directly to my bank account and I will send my bank details once we have agreed to work together. If you have not made payment at least two hours before a session, the session will be cancelled.

 

 

 

 

 

 

Click on 'buy now' below if you need to pay a different price than what is availabe in the drop-down list.

Counselling Sessions Purchase

Ethics and confidentiality

 

I adhere to the British Association for Counsellors and Psychotherapists (BACP) Ethical Framework for the Counselling Professions and I always aim to promote safe and professional counselling. More information about professional conduct and complaints procedure can be found on the BACP website.

 

  • I will not share the content of our sessions with a third party. The only exceptions would be: a) disclosure of abuse of a child or vulnerable adult that is currently at risk, b) serious danger to yourself or someone else or c) a legal obligation on my part to disclose (eg. Terrorism Act 2000).

 

  • I would always discuss a potential breach of confidentiality with you in advance, if at all possible. All our online communications are mutually confidential. I also ask that you do not copy, distribute or disclose to other parties.

 

  • As a member of BACP it is a requirement that I have regular supervision. This is to support me in my work with you and ensure I work with your best interest in mind. My supervisor is also bound by confidentiality.

 

  • I have professional indemnity insurance.

 

  • I have been DBS checked (formerly called CRB)

 

Security

 

For video/audio counselling I ask that we use Skype or Vsee. For instant messaging, I suggest we use Vsee, as Skype is not as secure for instant messaging counselling.

 

Skype (www.skype.com) is a secure application that uses Advanced Encryption Standard (AES). Written data is stored on Microsoft servers for a short period however (even if deleted off users’ machines) and this could potentially cause a small risk. This is why Skype is not as secure for text based online counselling.

 

VSee (www.vsee.com) is a secure application that is fully encrypted to a high standard and is HIPAA compliant, which is an additional protection that is required by law in the US (but not in the UK). This means that it is very difficult for a third party to hack into the communication and all stored data remains fully encrypted.

 

There is no guarantee that online counselling is 100% safe, but provided care and consideration is used, the risk that a third party can hack in to the communication is minimal.

 

Record keeping

 

Original client records are kept in accordance with General Data Protection Regualation (GDPR) and BACP guidelines and are the property of the therapist. I use BacPac, a secure and encrypted online cloud system to store client details and notes. Any other paperwork related to my work is locked in a secure cabinet or password protected if in electronic format. A copy of clincial notes can be requested in writing at any time. After five years client records are destroyed. I am also registered with the Information Commissioner's Office (ICO) adhering to the GDPR in the UK.

 

 

Frequently Asked Questions

 

What do I need to do to maintain the privacy of my online exchange?

 

I ask that clients ensure they secure their computer and emails against unauthorised viewing by third parties. This may include adopting the use of password protection for all personal email accounts and documents etc. I also recommend that a client does not engage in online counselling using a public computer, or use a computer in a public place, where the content of exchanges could be viewed by others in the close proximity.

 

Is online counselling suitable for everyone?

 

During the course of online counselling, it may become clear that a different type of counselling, approach or type of help would be more suitable for you. In this case it would be appropriate to refer you to a different counsellor or other healthcare professional. This would be discussed with you at the time.

 

What happens if I have to cancel the appointment?

 

If you have made payment for a session but are unable to meet at the appointed time due to unexpected or other personal commitments, please let me know as soon as possible. I will do my best to find an alternative slot in the same week to accommodate you, although this might not always be possible. I reserve the right to charge for unattended or cancelled sessions wih less than 24 hour notice.

 

What happens if I have computer/connection problems which prevent me from keeping the appointment?

 

Where either party experiences a technological breakdown which prevents us meeting online or exchanging emails, we would discuss how to re-arrange the scheduled appointment. If this is not possible, you will receive a refund for the appointment.

 

How long will counselling last?

 

I would always aim to offer counselling for a duration that suits my client. I believe it is important to regularly review the work together and we will incorporate this into the work as it progresses. It can be difficult to know how many sessions are needed or wanted, but this is something we can discuss during our first meeting and in our reviews. We may agree a set number of sessions, usually up to six, followed by a review. Alternatively, a more open ended arrangement with regular reviews might be more suitable.

 

Do I have to pay for holidays and breaks?

 

If I am due to be away on holiday, I will give as much notice as possible, usually at least 4 weeks. You will not be charged if I am unable to attend our session due to holiday or illness. If you are not available due to holidays or breaks, please give more than 24 hour notice to avoid being charged.

 

Can we have contact between scheduled appointments?

 

I am generally unable to communicate with clients outside of scheduled appointments, other than to re-schedule appointment times, to discuss payment issues, or to communicate briefly about technical issues. I will also not befriend current or previous clients on social media, and I will not respond to comments if you follow my professional Facebook page, or my twitter feed. This is to respect the boundaries of the therapeutic relationship.

 

How do you work?

 

I will provide, to the best of my ability, online counselling opportunities that endeavor to create a supportive, non-judgmental environment in which you will be given time and space to understand and gain insight into your situation. This process can foster growth and lead to positive change in your life. I will not be in a position to offer advice. There may be occasions where I ask questions about what you have written to me. This may be to seek a clearer view of your difficulty or to clarify a misunderstanding in our communication. You are free to ignore my questions and responses, or alternatively spend time between email exchanges reflecting on them.

 

There may also be occasions where I may misunderstand something which you have tried to convey to me. I might therefore ask if you could clarify this for me. I hope you will feel comfortable in being able to do the same if you have misunderstood anything which I have said or that you feel I have implied.

 

Online counselling using the written word is different to face-to-face work, as misunderstandings may occur due to a lack of facial expressions and tone of voice. We should agree to think the best of each other and then try to express how we are feeling.

 

 

 

BACP membership No: 750482

BACP register No: 156181

ACTO memberhip No: 273

©Talking It Over Counselling - Cecilie Sasu - 2016 - 2018